Postgraduate Certificate in Retail Banking Operations
(PGCRBO)
Amazing Banking Opportunities in Operations in Multiple Private Sector Banks.
Enroll in the Job Assured Retail Banking Operations certification program with Institute of Retail Banking & Finance and join Bank’s Operations team.
Retail Banking Operations is a flagship course designed for fresh Graduates and Post-graduates to make them “Smart Bankers” through an online 3 – Months training program led by Experienced Bankers.
Banking operations refer to the various activities and processes that Banks undertake to manage their financial services including accepting deposits, processing transactions and providing loans etc.
When a customer visits a Bank or does banking online, the Bank provides a confirmation that the transaction is complete. However, many tasks happen behind the scenes to ensure each transaction goes smoothly. These tasks are known as banking operations
Retail Banking Operations:
The retail banking operations team manages KYC procedures for new customers, ATM cash management, loan processing, and timely loan disbursement. They ensure clients and the Bank meet regulatory guidelines. Some Banks may outsource retail banking operations based on transaction volume.
Why are Banking Operations important?
Banking operations help banks provide better and more personalized services to their customers. Besides regular services for individuals, Banks now handle many financial transactions for businesses and industries. With the help of data processing technology and special software, banking operations can assess credit risks, approve loans, resolve issues, automate services, and protect sensitive financial information. The back-end team ensures that all daily transactions related to investments, Finance, Credit, Equity and Trade are processed quickly and securely for their clients.
Types of Banking Operations:
The type of banking operations can vary based on the specific office or department. Since banks provide many services and transactions, they have dedicated operation teams trained to handle each service. These teams make sure to follow all regulatory guidelines while carrying out transactions.
Institute of Retail Banking & Finance offers the below list of Modules for PGCRBO Banking Training Program
Introduction to Banking Sector
Indian Financial System
RBI & Banking Regulations
Deposit Accounts (Liability Products): CASA & TD
Know Your Customer (KYC) Policy, CFT & AML
Types of Customers (Individual & Non Individual)
Account Opening Process & Due Diligence
Cash Operations
Clearing Operations (CTS): Process & Benefits
Payment Instruments & Electronic Fund Transfer – RTGS, NEFT, IMPS & UPI
Account Operations – Non Financial
Third Party Products (TPP)
Retail Loans (Documentation & CIBIL requirement)
Importance of Soft Skills
Effective Communication Skills
Customer Service & Handling Skills
Confident Body Language
Dressing and Grooming Etiquettes
Professional Work Ethics
Stress Management
Email Etiquettes & Resume Writing
Group Discussion
Mock Interviews
Effective Interview Skills
FREQUENTLY ASKED QUESTIONS (FAQs)
The dynamic and competitive environment of the Banking sector provides ample scope for career growth. Banking is also considered to be the most diversified sector which provides the opportunity to choose from Job profiles that suit your talent and aptitude. And above all, it offers a handsome remuneration for your work.
On completion of this Training Program, the placement team of the institute helps you get job interviews with major private sector Banks. The job profiles offered to the certified students include Authorizer, Customer Relationship Officer, Branch Relationship Officer, Customer Service Officer, Money Officer, KYC Officer, Tellers – Cash & Remittances.
The duration for Post Graduate Certificate in Retail Banking Operations (PGCRBO) by IRBF is 90 Days/90 Hours which are dedicated to Online classroom sessions, Projects, Assignments and Practical Banking training.
The candidate should be below 28 years of age at the time of admission and must have scored 50% or above in class X, XII and Graduation / Post-Graduation.
Retail Bankers are responsible for managing Banking Operations and Customer service also offering Banking products to customers and advising clients to achieve their financial goals.
The unbeatable combination of unique methodology and the experienced Faculty helps the professional to develop competencies across five dimensions—Domain, Technology, Operations, Application, and Customer service and to get employed in the top private sector Banks.
To join the Banking sector you need to have good Communication skill, Customer handling skill, Positive attitude and problem solving skill. You also need to have the Banking domain knowledge.
Fresh Graduates and Postgraduates aspiring to join Operations profile in the Banking sector will get benefit from this Training program.
You will receive Resume and interview preparation, profile‑building support and access to Placement drives and Alumni referrals.
PGCRBO Training Program Fees is Rs 70,000 + GST (Easy installment options are available).
